GEMS has an Emergency Medical Services (EMS) provider network that provides unlimited emergency medical assistance to our members.
How does it work?
The EMS network is open to all EMS providers (ambulance services) that meet our criteria. When you call the emergency telephone number on 0800 44 4367 the Emergency Medical Evacuation Dispatch (EMED) centre will assign an EMS provider for the specific incident. You can call the EMED centre 24 hours a day, seven days a week.
Steps to follow in an emergency:
5. Confirm the patient's medical aid number and personal details
6. Don’t hang up until the telephone operator gets all the necessary information.
Please ensure that your registered dependants know about this service. Inform your child's school about their GEMS membership and give them the emergency medical service number.
If you need to be transferred from one hospital facility to another, please inform the hospital you’ve been admitted to that you’re a GEMS member and that any hospital transfers must be authorised by the scheme. Call the EMED centre on 0800 44 4367 for more information.